Shipping policy

Shipping Policy

At CAS+ILLO Apparel, our products are made to order. Each item is produced specifically for you after your order is placed.

Processing & Production

Orders require production time before they are shipped. Production times may vary depending on the product, availability, order volume, and fulfillment provider.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase. Rates may vary based on the products ordered, quantity, shipping destination, and available shipping method.

Estimated Delivery

Estimated delivery dates or timeframes shown at checkout are estimates and are not guaranteed. Delivery times may be affected by production times, carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you discover an error. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order is submitted.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, or you believe your package has been lost in transit, please contact CAS+ILLO Apparel as soon as possible with your order number and any relevant photographs or information. We will review the issue and work with you toward an appropriate resolution.

International Shipping

International shipping availability depends on the destinations currently offered by CAS+ILLO Apparel. International customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their country or jurisdiction.

Contact Us

If you have questions regarding your shipment or order, please contact CAS+ILLO Apparel at ecasti01@yahoo.com.