Refund policy

Return & Refund Policy

At CAS+ILLO Apparel, we want you to be happy with your purchase. Because our products are made to order, our return and refund policy differs from that of traditional retail stores.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 15 days of delivery.

Please provide your order number and clear photographs showing the issue. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund.

Incorrect Size, Color, or Change of Mind

Because our products are made to order specifically for each customer, we generally cannot accept returns, exchanges, or refunds for incorrect size or color selections, change of mind, or buyer's remorse.

Please review the product description, size chart, color selection, and order information carefully before completing your purchase.

Seasonal & Limited-Edition Items

Seasonal, holiday, and limited-edition products are considered final sale. We do not accept returns, exchanges, or refunds on these items due to change of mind, incorrect size or color selection, or because the applicable holiday, season, or event has passed.

If a seasonal or limited-edition item arrives damaged, defective, misprinted, or incorrect, please contact us within 15 days of delivery with your order number and clear photographs of the issue. Approved claims will be eligible for an appropriate replacement or refund.

Order Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted.

If you need to request a cancellation or change, please contact us as soon as possible. If production has already begun, we may be unable to modify or cancel the order.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error with the order or a damaged, defective, misprinted, or incorrect product.

Contact Us

If you have a problem with your order, please contact CAS+ILLO Apparel and include your order number and any relevant photographs or information. We’ll review the issue and work with you toward an appropriate resolution.